Privacy Policy

The Urban Renewal Authority Victoria operating as Places Victoria (Places Victoria, we, our or us) is committed to the protection of your privacy. Our Privacy Policy is based on recognised principles of information privacy protection, including the Information Privacy Principles set out in the Information Privacy Act 2000 (Vic) and in accordance with the Telecommunications Act 1997 (Cth).

As our customer or potential customer, we may seek and collect information from you for our marketing and internal reporting purposes and in connection with our provision of fibre to the home (FTTH) technology as a carrier (FTTH provider). This Privacy Policy tells you about your privacy rights as our customer or potential customer, and how we collect, hold and use any personal information provided by you to us. If you wish to make any inquiries regarding this Privacy Policy you should contact our Privacy Officer on (03) 8317 3400.

What is "Personal Information"?

"Personal information" is any information or opinion (recorded in any form) about a person, whether true or not, from which that person may be identified including information concerning an individual's health, disability, genetic information or wishes concerning future health services or organ donation.

What we use your information for.

We use the information that we collect to research the needs of our customers and potential customers, improve the content of Places Victoria's website (the Site), Places Victoria's internal management and reporting and to market our products and services where Places Victoria has obtained your consent.

What types of "Personal Information" do we collect?

The types of personal information which we may obtain about a person for the purposes of marketing, our business as a FTTH provider or to assist with our internal reporting and management include:

1. personal information provided by individuals via our contact and registration forms, contests, or other means, either in person or via the Site;

2. personal information collected by us for the above purposes including for the purposes of marketing (ie. photographs);

3. aggregated information on the usage of the Site. When you visit the Site, our Internet Service Provider records your visit and logs your server address, top level domain name (ie. .com, .gov, .au), the date and time, the pages accessed and documents downloaded; and

4. personal information provided by individuals applying for employment with us. This information will be used for the sole purpose of assessing your application for employment.

Who do we disclose your information to?

We disclose the personal information of our customers and potential customers, including you, to our service providers which include consultants who assist us in relation to advertising, marketing and technology services but only on terms requiring them to comply with this Privacy Policy. We may also disclose your personal information to other persons in order to give effect to legally binding agreements between you and us or if such disclosures are permitted under Part 13 of the Telecommunications Act 1997 (Cth). For example, if you have agreed to pay for a particular item, we may give your details to the provider so that they can bill you. Where we have obtained your consent, we may disclose your personal information to builders included on the Site or market to you directly. Otherwise, we will not disclose any of your personal information to any other organisation or third party unless the disclosure is necessary to prevent a serious threat to the health and safety of an individual or the public or unless the disclosure is required by government, enforcement agencies, regulatory authorities or other organisations as required, or permitted or as authorised by or under law. As a consequence of the provision of personal information to the parties identified in this section, some personal information may be transferred to and held by parties outside of Australia.

Your consent.

Except in relation to direct marketing and disclosure to builders, we take the provision by you of your personal information to us as your consent for us to use your personal information only for the purposes set out in this Privacy Policy and only within the limits of this Privacy Policy, unless you otherwise consent to the use of your personal information for other purposes.

If you choose to withhold your consent to our using all or part of your personal information, even for these limited purposes, you can do so by informing our Privacy Officer that you do not wish your personal information to be used for any purposes by us.

If you choose not to consent to our using your personal information for the purposes set out in this Privacy Policy the only negative consequence for you will be that we will not be able to inform you of our products or services.

Our business as a FTTH provider.

We will protect the confidentiality of information and documents that come into our knowledge or possession in connection with our business as a FTTH provider that relate to:

1. the contents or substance of communications carried, or intended to be carried, on our FTTH network;

2. the FTTH network supplied, or intended to be supplied, by us; and

3. the affairs or personal particulars of another person.

However, we may disclose or use the information and documents described in paragraphs 1 to 3 above where such disclosures and uses are permitted under this Privacy Policy or otherwise under Part 13 of the Telecommunications Act 1997 (Cth).

You can have access to the information Places Victoria holds about you.

We adopt a policy of open access by our customers and potential customers to their personal information. If you request access to your personal information, we will give it to you unless giving your access would unreasonably impact upon the privacy of others, would provide access to information generated through a commercially sensitive decision-making process, would prejudice negotiations involving us, would pose a threat to individual or public health and safety, or would otherwise be unlawful.

Keeping information about you secure and up to date.

We aim to keep your personal information secure and up to date. You can update your personal information at anytime by contacting our Privacy Officer on (03) 8317 3400. If we find we have no further need for your personal information we will remove it from our system and destroy all record of it. We would welcome any changes to your details so as to keep our records up to date.

Your rights to limit our use of information about you.

Notwithstanding anything in this Privacy Policy, you can inform us that you do not wish to receive any marketing communications from us, and we will remove your name from all our marketing lists.

Where it is lawful and practicable, you can also deal with us anonymously.

Your right to register a privacy complaint.

If you feel that your privacy has not been respected or that we have conducted ourselves inconsistently with this Privacy Policy in respect of your personal information, you may complain to the our Privacy Committee via email by Contacting Us. Our Privacy Committee undertakes to investigate your complaint within 21 days and respond to your complaint within 30 days.


This Privacy Policy is subject to the relevant legislation set out above. To the extent that this Privacy Policy provides for greater privacy protection than required by law, we will not be liable for any loss, liability, cost, expense or damage arising as a result of it failing to meet that increased standard of privacy protection from under this Privacy Policy.

Online Privacy.


We place a high importance on the security, integrity and privacy of personal information. Consistent with this approach the Site uses SSL to secure transmissions of the internet. You should be aware, however, that there are inherent risks associated with transmitting information across the internet.

Clickstream data.

Consistent with industry practice, the Site's web server automatically records clickstream data. This data is collected by us, or in some instances an independent service provider, to measure and evaluate the Site for internal monitoring and reporting purposes. Clickstream data recorded by the Site's server includes:

1. your server address;

2. the web page your are visiting;

3. the date and time you visited the Site;

4. the pages you accessed and documents you downloaded;

5. the type of browser you are using; and

6. the address of the referring site.

Cookies and Web Beacons

We may use cookies, web beacons and other mechanisms to monitor usage of the Site to improve the content and usability of the Site. A cookie is a packet of information sent by a server to an Internet browser and then sent back by the browser each time it accesses the server. Cookies are used on the Site to remember visitors within a session and to facilitate transaction functions. Web beacons (also known as web bugs, pixel tags or clear GIFs) are transparent graphic images placed on a web site or within an email. Web beacons are typically used by a third party to monitor the activity of a site. Information collected by web beacons may include the Internet Protocol address of the computer that retrieved the image or the time the web beacon was viewed and for how long.

You can deactivate cookies through your browser, although doing so may interfere with the performance of the Site as some features of the Site are only available through the use of cookies.

Further Privacy Information

For more information about privacy issues in Victoria and protecting your privacy, visit the Office of the Victorian Privacy Commissioner website.